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FAQ
1.i need another color and customized size,but I can’t choose it when I place this order, what should i do?
Our size and color are free.You can place this order with your own request.We will make the dress according your new message.
2. Can I do some changes on the original design or Can your factory make my own design?
Absolutely OK! Please contact us before order.
3.Can i choose different color and customized size?
Sure,please refer to details below.
4. Urgent or Rush Order
We also accept rush order.Please contact us before order to confirm the date and surcharge accordingly,thank you.
5.Customs fees
In most time sometimes in some countries, the customs officer may be strict. we dont accountable any customs fee, Please check it out the customs policy at your own place.
Notes:
1. As an honest seller, we guarantee the dress will be 90%-95% same as original picture shown. If you want 100% exactly same, please forgive. We can not guarantee, so please do not place the order if you still insist 100% similarity. Thanks for your undertstanding.
2. The wedding dress does not include any accessaries such as veils, gloves, petticoat inside and so on. Bidding is only for the dress! If you want accessaries, please contact us!
3. We suggest you choose lace up which is better to adjust the size to fit your body better.
4. Dress can be made in custom size, color, design. We strongly suggest you find a proffessional tailor to measure for you carefully following the Custom Measurements Guideline before buying a gown online.
5. No ready – made any dress. All the dress need to custom-made! The whole custom made process(from the date we receive your payment and measurements) will take 8-15 working days(Urgent orders except).
6. Before placing an order, please read all of our listings carefully, if you have any question, please feel free to contact us.
Shipping
1. Shipping cost: Click;”Shipping and payment”tab on the product detail page, and you will see the delivery details. You can calculate shipping cost by inputting the required information.
2. Time in transit: Transit time varies with different shipping methods.
3. Item Processing Time: The processing time for a specific order varies with the product type and stock status. Mostly, processing time can be 3 to 15 working days.
Return Policy
1.You have 5 days to decide if the items are right for you after you received them.
2.You can return or exchange any unworn,unwashed,unaltered,undamaged items in original package including your order No.
3.Return shipping fee is paid by buyer.
4.In order to slove your problem as soon as possible,please contact us first and tell us your return season.
5.After we received your returning parcel info and tracking No. we will refund your money to your account within 3-10 working days.
6.We are so sorry about that if you received item that is not what actually you order or not the same as the pictures show or the description says on webpages.
7.All the dresses are copies from the web pages,not exactly same absolutely.but we try our best to make the dress close to the pictures.so please purchase rationally.though it is cheaply.
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