SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Scenic Look (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sceniclook.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ordered 27.11, came 12,12. I liked it, like the quality is good, and it came quickly)
so good
its super cute i got a size up glad i did because it fit perfectly.
Everything is perfect, the delivery is fast, the size approached, with the store did not communicate
I love it, it's super comfortable and soft, it's not transparent, I ordered size M and I'm size S, I got something big but I like it a lot.
We will order quite, ordered 11.11 parcel came 10.12
Very cool shirt, looks good, wear Very comfortable)
A lot of sticking thread, a huge pile. In principle, it looks like norms. The buttons are poorly sewn, but you can sew them. For such quality, the price clearly need to be lower
The shirt is good, the print is bright, but full of synthetics, it will be hot And so the order is satisfied, ordered 12.11 came 3.12 :)
Thank you very much for the blouse, very afraid that it will not work, at its size XS/s took M, but everything was perfect, does not tighten. Many, who liked the blouse, asked where they bought very light, but the buttons hang out a little, scary to hurt, would have been more tight ((and so I like everything! I did not regret a drop!
Excellent shirt, not cotton, but the material is not bad. Came two weeks before Ulan-Ude. There are several sticking threads, but not critical, cut off and all. Fittings are good and firmly sewn. As a gift put a strange thing for hair. At its size 46 took XXL, the village as an oversize just For 800 rubles with delivery 2 weeks I consider it chic, thank you
Nynana
Delivery fast, buttons beautiful, seams even threads do not stick out as the size of the oversize, the child is satisfied
A wonderful shirt, but it looks a little cheap, in principle pleasant to the touch, in size approached
Very beautiful
The shirt is very good. True, the buttons are poorly sewn, but this is not critical. The store sent a velcro for hair as a gift. Nice. I advise • ~ •
.
Came quickly, in less than 15 days. Beautiful, neatly sewn, thanks to the store, we will order also in a different color)