SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Scenic Look (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sceniclook.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The bag is cool, quality. Came quickly by courier right home. Well packed so as not to lose shape. Recommend
Super cool one! Came well packed in less than a week to the UK from France. Will order more! Didn't communicate with the store
Great product
The parcel was delivered by The Courier, came in 12 days, the bag really liked, beautiful, well made, not the first purchase in this store, I recommend
Beautiful handbag, carefully made, very well protected all items. Future very quickly. All compatible with listing. I am zachwycona. Recommend!
The bag really liked, corresponds to the store's photo, perfectly sewn, was packed in a package. really high-quality, steep design, due to materials of different colors can be combined with various clothes and shoes.
In delight from the order. the bag is made of pressed leather, good accessories, sewn perfectly bag.
Сумочка понравилась. Как на картинке. Качество хорошее, доставка в короткие сроки.
Сумка просто потрясающая, прошита ровно, качество гарнитуры на высоте. Буду заказывать ещё у этого продавца. Доставка 20недели.
Very nice and good quality woman bag
Сумка небольшая. Качество на 4.
шикарная сумка. супербыстрая доставка! очень милый дизайн и приятное качество. продавец отвечал оперативно. доставка сдек и имл.
Спасибо! Доставка очень быстрая посредством СДЕК.
Супер
I join all positive reviews. The bag fully corresponds to the store's description. Executed qualitatively: seams, accessories. There's nothing to complain about. On the front side of the company's logo. Small, but roomy. For lovers of small handbags. Delivery to Germany about 3 weeks. I recommend to buy.
The store immediately sent the goods, but the parcel went 3 months. It's not his fault. And so he immediately goes to contact and answers all the questions, quite a seller
The handbag is chic, high-quality sewing, the lines are all even, all the details are made very neatly
Bag brand Foxer @ gravitsappa bad will not advise I recommend
Сумка пришла очень быстро. Упакована хорошо, не помялась, не поцарапалась, фурнитура хорошего качества, материал - кожа. Выглядит стильно, размер оптимальный, можно разместить все необходимое. Рекомендую.
The handbag came very quickly, well packed, the iron parts are glued with a film. The bag looks cool and very stylish!